Gen AI Products
TekLink Global is your trusted partner for innovation, delivering AI-driven contact center solutions and specialized digital services to transform customer experiences worldwide. We empower businesses of all sizes—from solopreneurs and startups to MSMEs—to achieve scalability and measurable growth in the competitive digital market.
Drawing on the power of industry-leading tools like Ringingo (veteran-engineered dialing), Convoze (100% conversation intelligence), and XENY (conversational Gen-AI voicebots), we provide a holistic suite of services designed for real-world demands and built to deliver exceptional CX.
Why Choose Us:
- We don't just sell software; we deliver solutions engineered by veterans who understand the complexities of call center operations, ensuring maximum efficiency and minimal downtime.
- Our integration of cutting-edge Gen-AI Voicebots (XENY) and Conversation Intelligence (Convoze) guarantees human-like interactions, 100% call auditing, and actionable, real-time insights.
- We offer a unified solution from high-efficiency dialers (Ringingo) and CRM integration to quality assurance and 24/7 automation, eliminating the need for fragmented systems.
- Our focus is on tangible results: boosting connect rates by up to 40%, significantly reducing agent idle time, and cutting QA processing time by 60%.
- Whether you need enterprise-grade AI or real, dedicated human agents for your small business without the overhead costs, we offer flexible, commitment-free plans to ensure you never miss a customer.
Query Automation
Cost-to-Serve Reduction
Customer Satisfaction Increase
Before partnering with TekLink Global, our QA team was drowning, only auditing 4% of calls. Now, with Convoze's 100% auditing, we catch every critical issue instantly. We also switched to the Ringingo dialer and saw our connect rates jump by over 30%. Their XENY voicebot handles all our routine FAQs, freeing up our human agents for complex issues. TekLink truly delivered a complete, AI-powered transformation for our contact center, driving down costs and making our customers happier.
James Carter
CEO, FinEdge Solutions
FAQs
How does TekLink Global ensure call center compliance?
We utilize systems like Ringingo, which have built-in features designed to seamlessly meet industry standards and regulations, giving you peace of mind during every operation.
Can you help audit all our customer conversations, not just a small sample?
Yes. Our Conversation Intelligence solution, Convoze, is designed for 100% call auditing. It uses a blend of AI analysis (sentiment, emotion detection) and Manual QA to ensure no critical feedback or compliance gap is missed.
Is the XENY Voicebot suitable for businesses serving regional customers?
Absolutely. XENY is a smart voicebot built with accent adaptability and multilingual support (16+ languages), making it highly effective for Indian and UAE businesses and any market with diverse accents.
We are a small startup; can we afford enterprise-level customer support?
Yes, through our Justtawk offering, we make professional CX accessible. You get real agents assigned to your brand with no dialer, CRM, or connectivity costs, allowing you to deliver 24/7 support with flexible, commitment-free plans.